Appdat Support Models

AppDat Support Models #

Dedicated Support

AppDat Dedicated Support #

At AppDat, we recognize the diverse and specific needs of our clients. Our Dedicated Support Model is exclusively designed to tailor support to each tenant’s unique requirements. This model is structured as an agreement that provides flexibility and consistency in service, allowing clients to use support as needed over time.

Structure #

AppDat offers dedicated support at a rate of $300 per hour, allowing tenants to tailor the level of support based on their specific needs. For existing tenants, support quotes are based on a rolling average of usage from previous months. For new tenants, estimates are derived from the initial application quote along with projected operations and maintenance (O&M) support needs.

Note: Hours do not expire at the end of the fiscal year, providing lasting flexibility for support usage.

Dedicated Support Services #

Personalized Attention: Your dedicated SRE will focus intensely on your organization’s specific needs, offering a level of service and attention that goes beyond standard support.

Customized Solutions: With dedicated hours, the SRE can develop and implement solutions precisely tailored to your unique challenges and requirements.

Consistent Availability: Your dedicated SRE remains available throughout your contracted hours, ensuring a stable and reliable support experience as long as you need.

Tailoring Your Support #

Flexible Adjustment: The model allows you to adjust the number of hours purchased over time, aligning with your evolving needs and goals. Hours do not expire, so they are available whenever you require support.

At AppDat, we are committed to delivering exceptional, tailored support to meet each client’s unique demands. Our Dedicated Support Model is a testament to our dedication to providing focused, effective, and efficient services. For more information or to discuss your specific support needs, please feel free to contact the MCP. We are here to design a support structure that best fits your organization.

For Pricing Information Visit: AppDat Cost Model launch

Contact

MCP Managament:

AppDat Management:

Ben Cahoon: benjamin.m.cahoon@nasa.gov